Shipping policy

Shipping Policy — Elvissa

1. Order Processing

Orders are usually processed within 1–3 business days after payment is received. Processing may take longer during sales, holidays, or periods of high demand.

2. Delivery

Our estimated delivery time is 5–10 business days, unless a different timeframe is shown on the product page or at checkout.

Delivery times are estimates and may be affected by couriers, suppliers, weather, customs, or other circumstances outside our reasonable control.

3. Dropshipping

Elvissa uses dropshipping and third-party fulfilment. Your order may therefore be shipped directly from one of our suppliers, manufacturers, warehouses, or fulfilment centres.

Elvissa may choose or change suppliers at its discretion. Customers cannot require us to use a particular supplier or fulfilment provider. Our supplier information and sourcing arrangements are commercially confidential.

This does not affect your statutory consumer rights.

4. Tracking

Where tracking is available, tracking details will be sent to the email address or contact information provided with your order.

5. Delayed, Lost or Damaged Orders

If your order is significantly delayed, appears lost, or arrives damaged, please contact us so we can investigate with the relevant delivery provider.

Your statutory rights regarding faulty, damaged, or non-conforming products remain unaffected.

6. Incorrect Address

Customers are responsible for providing accurate delivery information at checkout. Please check your address carefully before completing your order.

7. Multiple Products

Products from the same order may occasionally arrive in separate packages if they are fulfilled from different locations.

8. Delivery Charges

Any applicable delivery charges will be shown at checkout before payment.

9. Your UK Consumer Rights

Nothing in this Shipping Policy limits or removes your rights under applicable UK consumer law.

10. Contact

Website: www.elvissa.co.uk⁠
Email: contact@elvissa.co.uk